by Rat Race Rebellion July 24, 2026
About Ontic
Ontic is a leader in security intelligence, specializing in software that empowers corporate and government security teams to effectively identify threats, assess risks, and respond swiftly to protect people and organizations. Their AI-powered Connected Intelligence Platform centralizes security operations and data, facilitating efficient risk assessments, protection against workplace violence, and threat management.
Trusted by Fortune 500 companies and federal agencies, Ontic supports security programs including executive protection, threat intelligence, and corporate investigations.
Ontic offers a full-time, remote position for a Client Support Specialist, with the flexibility to work across U.S. time zones. The role requires availability for weekend support while maintaining a five-day, shift-based schedule.
What Your Day Will Look Like
As a Client Support Specialist, you will engage directly with clients, ensuring they have a seamless experience with the Ontic platform. Daily tasks include resolving incoming issues, proactively engaging users, maintaining support tickets, and acting as a technical liaison between clients and development teams. You will also report on client issues and collaborate cross-functionally to enhance service delivery.
Responsibilities & Expectations
- Manage Tickets: Oversee support/task tickets in help desk
- Client Requests: Handle requests start to finish
- Documentation: Create and improve support materials
- Technical Liaison: Connect clients with development
- Report Metrics: Share insights on client issues
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Technical Skills: SaaS platform experience
- Communication: Exceptional client interaction skills
- Software Proficiency: Jira, Salesforce, Excel
- Analytical Skills: Data analysis experience
Compensation & Benefits
The compensation for this role is $65,000 – $75,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Client Support Specialist,” “Ontic,” and “AI-powered platform” appear in your past experience if applicable.
- Highlight any specific experience you have with Freshdesk or Jira.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.