Healthcare Firm is Hiring! — Night Shift — Remote Support Ops Coordinator — $65,000/yr.

Posted on by ratrace
PerfectServe Support Operations Featured Opportunity

by Rat Race Rebellion       July 21, 2026

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About PerfectServe

PerfectServe is a prominent player in the health IT industry, specializing in clinical communication and physician scheduling solutions. Since its establishment in 1997, the company has expanded significantly, particularly after key acquisitions in 2019. With over 400 employees and a client base exceeding 30,000, PerfectServe is dedicated to enhancing patient care by streamlining provider schedules and communications. The company is recognized by leading analyst firms, including Gartner and KLAS Research, for its innovative solutions.

As a full-time, remote position, the Support Operations Coordinator role operates within a 24/7/365 support environment. Candidates must be available for either the 4:00 PM–1:00 AM (Tuesday–Saturday) or 12:00 AM–9:00 AM (Sunday–Thursday) shifts, including one weekend day. Evening and overnight shifts offer a differential incentive pay.

What Your Day Will Look Like

The Support Operations Coordinator will lead shift operations, ensuring service levels and quality are maintained. Responsibilities include real-time agent direction, performance monitoring, and operational risk management. The role involves coaching agents, managing workload balance, and documenting shift transitions to uphold service standards.

Responsibilities & Expectations

  • Support Performance: Maintain service levels and quality
  • Provide Direction: Coach agents and manage queues
  • Monitor Operations: Adjust priorities for optimal performance
  • Identify Risks: Take corrective action as needed
  • Document Transitions: Ensure smooth shift changes

Relevant Experience & Skills Required

  • Education Requirements: High school diploma or GED
  • Leadership Experience: Prior coaching or leadership role
  • Decision-Making Skills: Strong real-time decision-making
  • Tool Proficiency: Experience with Zendesk, Five9
  • Communication Skills: Excellent verbal and written communication

Compensation & Benefits

The compensation for this role is $65,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Support Operations,” “Shift Management,” and “Customer Experience” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk or Five9.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on PerfectServe Job Page

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