Part-Time Remote Customer Support Specialist – $19.50-$27/Hr.

PART TIME REMOTE Customer Support Specialist Code


by Chris Durst       June 13, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

CodeCombat, a company that helps K-12 students and at-home learners to learn computer science, has posted a Part-Time Remote Customer Support Specialist position to their careers page.

In this part-time role, you would be assisting customers with technical questions.

Applicants do not need to have programming skills. In fact, the company states, “We encourage applicants from all backgrounds to apply regardless of direct experience as a Customer Support Specialist.”

The posted pay range for this Part-Time Remote Customer Support Specialist position is $19.50 – $27 an hour.

Following are excerpts from the job posting:

CodeCombat is looking for a Customer Support Specialist to act as a main point of contact for our users. Our Support Specialists interact with a wide variety of customers including but not limited to at-home users, teachers in a classroom setting, and individuals seeking Online Classes in order to learn how to code. If you have experience supporting a busy org in a customer-facing role, we want to hear from you!

This is a fully remote, part-time contractor role. We encourage applicants from all backgrounds to apply regardless of direct experience as a Customer Support Specialist.

What You’ll Do

  • Quickly triage, address, and respond to user inquiries via email and live chat with excellent interpersonal skills
  • Help users debug in-game code in Python, JavaScript, and Lua
  • Synthesize customer feedback and trends to identify improvements for user interfaces, anticipating potential conflicts of proposed product design changes
  • Discover and document customer pain points to advance current support procedures
  • Research and reproduce customer issues using internal knowledge base
  • Identify and troubleshoot issues, escalating potentially serious issues to the product team when necessary
  • Assist students and guardians with CodeCombat Online Classes enrollment
  • Collaborate with the wider team (Operations, Product) to identify and solve customer pain points

Who You Are

  • Comfortable assisting customers with technical questions in a compassionate, clear and friendly tone
  • Aptitude for communicating technical issues to customers with varying levels of expertise
  • Comfortable staying organized and prioritizing tasks in a 100% remote environment
  • Growth-minded with a commitment towards individual and organizational advancements
  • Strong written communication skills
  • Familiarity with G Suite applications (Google Drive, Docs, Sheets)
  • Ability and willingness to learn a range of computer programs (TimeTap scheduling software, Zendesk, Excel, etc.)
  • Excellent customer service and ability to interact with students and users (8+ years of age), parents, and guardians
  • Detail-oriented

Bonus Points (nice to have, but not required)

  • Basic programming skills in Python and JavaScript

$19.50 – $27 an hour

Who We Are

CodeCombat is a new way for K-12 students and at-home learners to learn computer science, using real programming languages to explore adventure games. Students learn how to write functions to control their hero avatars, implement puzzle-solving strategies, and code their own games. We continually research, experiment, and iterate on new ways to combine education and games for students worldwide.


(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Part-Time Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
newsletter icon
Facebookfacebook icon YouTubeYouTube icon InstagramInstagram icon  Telegram
Telegram icon