by Rat Race Rebellion September 14, 2026
About Sirona Medical
Sirona Medical is a pioneering cloud-native software company based in San Francisco, dedicated to revolutionizing radiology practices. With a global team, Sirona has developed RadOS, an AI-powered operating system that streamlines radiology workflows, enhancing efficiency and patient care. Radiologists, often burdened by outdated systems, benefit from Sirona’s innovative solutions, which optimize diagnostic processes and improve healthcare outcomes.
This is a full-time, remote position with flexible scheduling. The role is primarily second shift, Monday through Friday, from 3 PM to 11:30 PM EST, with occasional weekend and overnight rotations to meet business and customer needs.
What Your Day Will Look Like
In this role, daily tasks include promptly addressing client issues, monitoring client sites, and ensuring swift resolution of requests. The specialist will document incidents, escalate unresolved issues, and adhere to security procedures. Additionally, collaboration with engineering teams to troubleshoot software issues and contribute to knowledge bases will be essential.
Responsibilities & Expectations
- Respond to Issues: Address client inquiries proactively
- Monitor Sites: Maintain active client site monitoring
- Document Incidents: Record all issues accurately
- Escalate Problems: Forward unresolved issues swiftly
- Collaborate Cross-Functionally: Work with teams to resolve software issues
Relevant Experience & Skills Required
- Education Requirements: High school diploma or equivalent
- Customer Care Experience: Proven in call centers
- Technical Skills: Proficiency in Zendesk, G-suite
- Healthcare Background: Experience in radiology, PACS
- Startup Exposure: Adaptability in dynamic environments
Compensation & Benefits
The compensation for this role is $30.00 – $36.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Radiology,” “PACS,” and “Support Specialist” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk or G-suite.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
Apply on Sirona Medical Job Page