by Chris Durst Aug. 13, 2025
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Highmark Health, a national health organization, has posted a new Remote Associate Customer Service Representative position to their careers page.
In this role, you would handle customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. You would also prepare djustments for services not properly processed and maintain accurate records.
Applicants should have a high school diploma or GED; 6 months of customer service in a customer facing role; strong written and verbal communication skills; the ability to communicate complex information in a simple, customer facing way; and the ability to take direction and to navigate through multiple systems simultaneously.
The posted pay rate is $19.01-$23.72/hour.
Following are excerpts from the Remote Associate Customer Service Representative job posting:
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
ESSENTIAL RESPONSIBILITIES
- Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
- Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
- Meet all production, quality, and adherence standards. Attends all required training classes.
- Elevate issues to next level of supervision, as appropriate.
- Maintain accurate records, including timekeeping records.
- Other duties as assigned or requested.
EDUCATION
Required: High School Diploma or GED
EXPERIENCE
Required: 6 months of Customer Service in a customer facing role
Preferred
- Customer Service in a call-center environment
- Customer Service in a Healthcare related call-center environment strongly preferred
LICENSES or CERTIFICATIONS
Required: None
SKILLS
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
- Ability to take direction and to navigate through multiple systems simultaneously.
- Ability to maintain composure under stressful and fast-paced conditions.
- Strong written and verbal communication skills
- Ability to communicate complex information in a simple, customer facing way
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Compensation
Pay Range Minimum: $19.01
Pay Range Maximum: $23.72
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Associate Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
