by Rat Race Rebellion May 12, 2026
About xAI
xAI is dedicated to developing artificial intelligence systems that can comprehensively understand the universe and assist humanity in its quest for knowledge. As a small, driven team, xAI is committed to engineering excellence and fosters a culture where curiosity and initiative are highly valued. The company operates with a flat organizational structure, encouraging all employees to be hands-on and directly contribute to its mission.
Employees have the flexibility to work remotely, with options for full-time, part-time, or contractor positions. For contractors, project hours can vary widely, but typically require at least 10 hours per week. This role offers the autonomy to set personal schedules, making it ideal for those seeking flexibility.
What Your Day Will Look Like
As a Business Expert on the Human Data Team, you’ll engage in non-phone work, focusing on creating datasets to enhance AI capabilities. Daily tasks include labeling and annotating data, collaborating with technical staff to refine annotation tools, and applying customer experience expertise to support AI training.
Responsibilities & Expectations
- Support Tasks: Solve customer support issues
- Annotate Data: Provide detailed data annotations
- Model Critiques: Evaluate AI model responses
- Tool Improvement: Collaborate on annotation tools
- Adapt Instructions: Follow evolving task guidelines
Relevant Experience & Skills Required
- Education Requirements: 4+ years experience
- Platform Proficiency: Zendesk, Intercom, Salesforce
- Empathy Skills: Evaluate complex customer journeys
- Analytical Skills: Strong judgment in resolutions
- Communication Skills: Clear and concise English
Compensation & Benefits
The compensation for this role is $35.00 – $90.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Customer Success,” and “AI Training” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk, Intercom, or Salesforce.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
