Sports Tech Start-up is Hiring! — Non-Phone — Remote Customer Support Rep — Up to $25/hr.

Posted on by ratrace
Boom Entertainment Customer Service Featured Post

by Rat Race Rebellion       May 12, 2026

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About Boom Entertainment

Boom Entertainment is transforming the sports engagement landscape with its cutting-edge sports products. Known for its flagship app, Boom Sports, the company offers a dynamic Daily Fantasy Sports platform that caters to players of all skill levels. With nearly $100 million in prizes awarded, Boom continues to attract a growing user base.

Boom Entertainment offers a full-time, remote position with flexibility in scheduling. The initial work schedule is Sunday through Thursday, 11:00 a.m. to 7:00 p.m. ET, with potential changes over time. This role operates under a contract-to-hire model for U.S. candidates or as an international consultant position for those outside the U.S.

What Your Day Will Look Like

As a Customer Support Representative, daily tasks include providing high-volume support via email and live chat, handling and escalating support requests, monitoring for critical site issues, and resolving contest inquiries. This role is non-phone work, focusing on customer interactions through digital communication channels.

Responsibilities & Expectations

  • Provide Support: High-volume email and chat assistance
  • Handle Requests: Escalate to appropriate parties
  • Monitor Issues: Identify and escalate site problems
  • Resolve Inquiries: Address contest and billing questions
  • Verify Identities: Ensure user identity during sign-up
💡 Not a match for these duties? Browse similar active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: High school diploma or equivalent
  • Customer Experience: 2+ years in support or operations
  • Technical Skills: Knowledge of Zendesk and Intercom
  • Sports Enthusiasm: Interest in sports and gaming
  • Autonomous Work: Ability to prioritize tasks independently

Compensation & Benefits

The compensation for this role is $20.00 – 25.00/hr. (Estimated based on similar roles; Actual pay may vary.)

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Zendesk,” and “Intercom” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk and Intercom.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Boom Job Page

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