by Rat Race Rebellion September 30, 2026
About Civitech
Civitech, founded in 2019, is a public benefit corporation committed to fostering a more equitable democracy. By providing essential tools and infrastructure, Civitech empowers Democratic candidates and progressive causes, having already partnered with over 500 organizations to reach millions of voters. Operating as a remote-first company, Civitech hires across 30 states, including CA, TX, and NY, with a co-working hub in Austin, TX.
What Your Day Will Look Like
As a Client Success Support Specialist, you’ll handle voter inquiries via phone, offering guidance and resolving issues. Responsibilities include documenting interactions, managing call times, and maintaining service quality. Occasionally, you may assist with text-based voter communications.
Responsibilities & Expectations
- Answer Inquiries: Handle calls from voters
- Provide Solutions: Address voter issues effectively
- Document Interactions: Record details in support software
- Manage Escalations: Handle complaints diplomatically
- Follow Procedures: Adhere to call center guidelines
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Effective verbal and written abilities
- Customer Service: Strong service orientation
- Tech Proficiency: Familiar with call center software
- Language Skills: Spanish, Chinese, or others a plus
Compensation & Benefits
The compensation for this role is $20.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Client Success Support,” “Voter Inquiries,” and “Customer Service” appear in your past experience if applicable.
- Highlight any specific experience you have with call center technology.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
