by Rat Race Rebellion August 19, 2026
About Lyra Health
Lyra Health stands at the forefront of transforming mental health care, leveraging technology to provide evidence-based treatments to over 20 million individuals worldwide. By partnering with employers and health plans, Lyra Health ensures access to quality mental health services, having conducted over 15 million therapy sessions and published 35 peer-reviewed studies. Their innovative platform, Lyra Empower, integrates AI to deliver efficient and effective care.
As a full-time, remote Client Support Specialist at Lyra Health, flexibility is key. The role requires availability to work one of two shifts: Sunday to Thursday or Tuesday to Saturday, from 11:30 am to 8 pm PT. This schedule supports Lyra’s global clientele and ensures comprehensive coverage.
What Your Day Will Look Like
Daily responsibilities include conducting needs assessments, connecting clients to appropriate mental health resources, and performing risk triage. Specialists will also handle inbound communications, including calls, emails, and chats, to address client inquiries about benefits, products, and technical issues. This role demands strong communication skills and proficiency in managing a high-volume workload.
Responsibilities & Expectations
- Conduct Assessments: Evaluate client needs and services
- Connect Clients: Facilitate access to mental health care
- Perform Triage: Identify and escalate risk cases
- Manage Inquiries: Address benefits and product questions
- Handle Communications: Respond via calls, emails, and chats
Relevant Experience & Skills Required
- Education Requirements: High school diploma or GED
- Communication Skills: Exceptional written and verbal abilities
- Technical Proficiency: Navigate CRM tools like Zendesk
- Flexibility: Adapt to shift changes and workload
- Remote Experience: Prior remote work experience a plus
Compensation & Benefits
The compensation for this role is $24.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Client Support Specialist,” “mental health,” and “customer service” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk, Salesforce, and Chat tools.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.