by Rat Race Rebellion August 19, 2026
About Roadie
Roadie, a subsidiary of UPS, is a prominent logistics and delivery platform that addresses the complexities of modern retail through extensive delivery coverage and flexibility. With a reach of 97% of U.S. households across over 30,000 zip codes, Roadie provides scalable solutions for various delivery needs. The company leverages a network of over 310,000 independent drivers nationwide to offer flexible delivery solutions, including local same-day delivery and delivery of large items.
This position is full-time and remote, offering a flexible schedule that may include evenings, weekends, and holidays. It’s ideal for those who thrive in fast-paced environments and seek meaningful work with a flexible schedule.
What Your Day Will Look Like
As a Customer Support Specialist, daily tasks include providing phone, email, and text-based support to Roadie users. The role involves addressing customer concerns, monitoring deliveries, and managing non-standard delivery situations. Additionally, the specialist will use Salesforce and other tools to log interactions and collaborate with various departments to ensure a seamless delivery experience.
Responsibilities & Expectations
- Provide Support: Phone, email, and text-based
- Address Concerns: Use active listening skills
- Monitor Deliveries: Proactively check in-progress deliveries
- Manage Situations: Handle non-standard deliveries
- Collaborate: Work with different departments
Relevant Experience & Skills Required
- Education Requirements: 2+ years experience needed
- Communication Skills: Strong written and verbal
- Problem Solving: Efficient troubleshooting abilities
- Adaptability: Comfortable with fast-paced changes
- Salesforce Experience: Familiarity is a plus
Compensation & Benefits
The estimated compensation for this role is $18.00 – $25.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Logistics,” and “Communication Skills” appear in your past experience if applicable.
- Highlight any specific experience you have with Salesforce.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.