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by Brian Robinson Nov. 24, 2025
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American Specialty Health Incorporated (ASH), a healthcare services company, has posted a Remote Concierge – Call Center opening to their careers page.
In this role, you would coordinate member and provider interactions for Virtual Physical & Occupational Therapy and Fall Prevention services. This includes verifying eligibility, completing assessments, scheduling appointments, managing payments, providing program navigation, and offering technical support.
Applicants should have at least a high school diploma or GED, one year of call center or customer service experience (preferably in managed care or healthcare), and three years of general office/administrative experience. Proficiency in MS Office applications such as Outlook, Word, Excel, and SharePoint is required. Strong communication, organizational, multitasking skills, and confidentiality are essential.
The posted pay rate is $18/hr.
The company is hiring from anywhere in the United States for remote work.
American Specialty Health offers a remote work setup with company-provided technology equipment and requires a stable internet connection (minimum 50 Mbps download and upload speeds). Employees participate in virtual meetings and maintain a designated workspace at home.
Following are details excerpted from the Remote Concierge job posting:
The Concierge role enhances coordination between members and providers in ASH’s Virtual Physical & Occupational Therapy and Fall Prevention services. You will verify program eligibility, complete assessments, coordinate appointment scheduling, manage member payment responsibilities, and provide technical and program navigation support.
Job Responsibilities
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Respond to member calls, emails, and chats courteously while gathering detailed information and entering it into electronic systems.
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Determine caller eligibility using defined criteria.
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Schedule and reschedule appointments considering state licensure and time zones.
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Collect payment information when applicable.
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Assist members with requirements for virtual sessions and provide technical support.
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Maintain confidentiality and detailed records of member interactions.
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Support providers by responding to their communications and verifying licensure documentation.
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Assist with troubleshooting access, scheduling, and claims issues.
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Participate in company meetings and adhere to all compliance standards.
Requirements
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High School Diploma or GED.
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Minimum 1 year of call center/customer service experience in healthcare or managed care.
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3 years of administrative office experience, including project management.
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Proficient in MS Office suite and SharePoint.
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Excellent communication, listening, multitasking, organizational skills, and ability to maintain confidentiality.
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Ability to work primarily sedentary and communicate effectively via phone and computer.
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Reliable internet connection with minimum 50 Mbps speeds for video meetings.
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Work from a designated home workspace with company equipment.
Compensation & Benefits
The posted pay rate for this role is $18/hour.
In addition to unique benefits like health coaching and other Healthyroads programs, we provide employees with more traditional benefits, such as:
- Comprehensive health plans
- 401(k) plan
- Healthy lifestyle
- Learning and development
- Paid personal time
- Employee discounts and reimbursement
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Concierge – Call Center position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
