by Rat Race Rebellion August 18, 2026
About GoFundMe
GoFundMe, founded in 2010, has become the world’s most powerful community for good by facilitating over $40 billion in donations. The platform connects individuals and nonprofits, providing a safe and easy way to raise funds for personal and charitable causes. As a mission-driven organization, GoFundMe is dedicated to helping people help each other.
As a full-time position, this role offers flexibility with remote work options, although preference is given to candidates located in Chicago, IL or San Diego, CA. The Customer Care Specialist will work with the GoFundMe Pro Customer Care Team, providing support to nonprofits across the country.
What Your Day Will Look Like
In this role, you will use your strong customer empathy to assist nonprofits with questions about GoFundMe Pro’s products and services. Tasks include troubleshooting technical issues, providing product education, and collaborating with other teams to solve complex problems quickly. You will also gather and relay customer insights to the product team.
Responsibilities & Expectations
- Assist Customers: Answer platform-related queries
- Provide Technical Support: Troubleshoot and resolve issues
- Collaborate Across Teams: Work with different departments
- Educate Nonprofits: Offer product insights and guidance
- Relay Insights: Share customer feedback with product team
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Excellent oral and written skills
- Organizational Skills: Manage multiple tasks efficiently
- Technical Knowledge: Basic HTML/CSS skills
- Emotional Intelligence: Empathize with customer challenges
Compensation & Benefits
The compensation for this role is $48,500 – $72,500/yr..
- Explore All Newest Jobs & Gigs
- Other Companies Hiring Remote
- Non-Phone Jobs 2026
- No-Degree Jobs 2026
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Care Specialist,” “Nonprofit Support,” and “Technical Assistance” appear in your past experience if applicable.
- Highlight any specific experience you have with CRM/Ticketing systems.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.