by Rat Race Rebellion October 20, 2026
About Flex
Flex is a trailblazing company revolutionizing financial services for business owners by building an AI-native private bank. Since its public launch in September 2023, Flex has rapidly grown to achieve nine-figure annualized revenue. The company is on track to reach profitability by 2026, driven by its mission to reconstruct banking, credit, payments, and financial operations into a single, intelligent system. Flex aims to serve affluent business owners, providing them with a comprehensive financial home. With over $100 million in equity and $300 million in debt raised, Flex is poised to capture a massive market opportunity.
Flex offers a full-time, remote Customer Experience Specialist role with flexibility in location, including options in San Francisco, Miami, New York, and remote work. The position requires availability for night and weekend shifts, reflecting the company’s commitment to providing high-quality customer service around the clock.
What Your Day Will Look Like
As a Customer Experience Specialist, you will handle complex customer issues related to banking, credit, and payments through email, chat, and phone. You will guide VIP accounts through processes, manage sensitive scenarios, coordinate with various teams, and file detailed reports. Your role will also involve testing new features and improving existing processes.
Responsibilities & Expectations
- Resolve Issues: Handle banking, credit, payments queries
- Guide Clients: Assist high-revenue accounts meticulously
- Coordinate Teams: Work with engineering, risk, compliance
- Document Processes: Update and create documentation
- Qualify Leads: Route high-value leads to sales
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Clear, professional English
- Technical Skills: Proficient with CRM tools
- Problem Solving: Investigative mindset
- Emotional Resilience: Calm under pressure
Compensation & Benefits
The compensation for this role is $60,000 – $100,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Experience Specialist,” “fintech,” and “remote work” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk, Salesforce.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.