by Rat Race Rebellion October 20, 2026
About Ambrook
Ambrook is dedicated to empowering American family-run businesses by providing modern financial tools that replace outdated systems. By addressing challenges such as volatile markets and climate changes, Ambrook helps independent operators gain financial clarity and capital. Backed by notable investors like Lachy Groom, Thrive Capital, and Thomson Reuters Ventures, Ambrook is committed to rebuilding financial infrastructure for the real economy.
This full-time contract role offers flexibility, requiring 20-40 hours per week with some evening and weekend availability. The position is remote, allowing you to support customers from anywhere.
What Your Day Will Look Like
As a Customer Success Specialist, your day will involve guiding customers through Ambrook’s product features, assisting with setup, and providing troubleshooting support. You’ll also engage in live onboarding calls and handle support chats independently, ensuring a seamless customer experience. Additionally, you’ll collaborate with product and engineering teams to share valuable feedback.
Responsibilities & Expectations
- Guide Customers: Assist with product setup and use
- Handle Support: Manage support chats and calls
- Provide Feedback: Communicate customer insights
- Onboard Clients: Lead live onboarding sessions
- Resolve Issues: Troubleshoot customer problems
Relevant Experience & Skills Required
- Education Requirements: Strong accounting background
- Communication Skills: Clear and professional
- Customer Engagement: Energetic and supportive
- Detail-Oriented: Thorough and accurate
- Adaptability: Thrive in fast-paced settings
Compensation & Benefits
The compensation for this role is $22.00 – $26.00/hr.
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Success,” “Accounting,” and “Financial Tools” appear in your past experience if applicable.
- Highlight any specific experience you have with Ambrook’s product.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.