by Rat Race Rebellion September 24, 2026
About Betr
Founded in 2022 by Joey Levy and Jake Paul, Betr has quickly established itself as a leader in the real money gaming industry. With one million paying users, Betr’s Super App integrates features like Picks, Social Sportsbook, Social Casino, and Arcade, with plans to expand into Prediction Markets. Renowned for its strong social media presence, Betr continues to innovate and grow rapidly.
As a full-time role based in Miami, FL, the Customer Operations Associate position requires flexibility, including night, weekend, and holiday shifts to accommodate a dynamic sports schedule. The role involves collaborating with both the Customer Operations Team and the Payments Team to ensure seamless service.
What Your Day Will Look Like
Daily tasks include resolving user issues via email and chat, monitoring site performance, and reviewing financial transactions. The role requires attention to detail in handling account investigations and providing technical support for the mobile app.
Responsibilities & Expectations
- Resolve Issues: Address user inquiries promptly
- Monitor Site: Detect and escalate critical issues
- Review Transactions: Approve deposits and withdrawals
- Investigate Accounts: Conduct basic account checks
- Provide Support: Assist with app-related queries
Relevant Experience & Skills Required
- Education Requirements: 2+ years’ experience required
- Detail Orientation: Make data-driven decisions
- Fraud Knowledge: Understand gaming fraud patterns
- Payment Experience: Familiar with PayPal, banking
- Communication Skills: Strong verbal and written abilities
Compensation & Benefits
The estimated compensation for this role is $24.00 – $31.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Operations,” “Gaming,” and “Payments” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom or similar tools.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.