by Rat Race Rebellion September 24, 2026
About Elevance Health
Elevance Health, formerly known as Anthem, Inc., is a leading healthcare company committed to transforming and simplifying healthcare. As a Fortune 25 company, Elevance Health serves over 100 million people, focusing on whole health with innovative solutions and a digital health platform. The company is dedicated to improving lives and communities by being a trusted health partner across all stages of life.
This position is full-time and virtually based, with the exception of required in-person training. The first two days of the 15-week training program are conducted onsite, with the remainder completed virtually. Candidates must live within a reasonable commuting distance of one of the listed locations. The schedule is 8:30 AM to 5:00 PM EST during training, transitioning to 9:00 AM to 5:30 PM EST, Monday through Friday, after training.
What Your Day Will Look Like
As a Customer Care Representative I, daily tasks include responding to customer inquiries via phone and email, analyzing issues, and providing solutions regarding insurance benefits, eligibility, and claims. The role involves multitasking across various platforms, maintaining customer relations, and ensuring inquiries are resolved efficiently. Strong communication and problem-solving skills are essential.
Responsibilities & Expectations
- Respond to Inquiries: Answer calls and emails
- Analyze Issues: Provide solutions for customer problems
- Document Interactions: Record customer interactions accurately
- Coordinate Requests: Work with teams to resolve issues
- Conduct Follow-ups: Ensure customer satisfaction
Relevant Experience & Skills Required
- Education Requirements: High school diploma or equivalent
- Communication Skills: Strong verbal and written skills
- Problem-Solving: Critical thinking abilities
- Multitasking: Handle multiple tasks efficiently
- Digital Proficiency: Comfort with digital tools
Compensation & Benefits
The estimated compensation for this role is $18.00 – $24.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Service,” “Insurance Benefits,” and “Claims Handling” appear in your past experience if applicable.
- Highlight any specific experience you have with PC/image station operations.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
Apply on Elevance Health Job Page