.
by Chris Durst Feb. 10, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Maximus, a company that provides services to governments at the federal, state, and local levels, has posted temporary openings for Remote Customer Service Agents on their careers page.
We love that, while the term is just 3-6 months, this could be an ideal way to add money to your wallet AND a high-profile name (CDC) to your resume.
In this role, you will be providing customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). This may involve tasks like providing assistance in scheduling vaccines or sending out kits, stemming from your communications from the general public, clinicians and government officials.
While a college degree is not required, applicants should have at least 6 months customer service / administrative / call center experience; the ability to clearly speak and write in English; experience working with a PC, MS Word and Outlook; and a quiet place to work from your home.
Remote Customer Service Agents are required to provide their own equipment (computer, headset, monitors etc.).
The posted pay rate is $17.20-$21.63 per hour.
Following are excerpts from the Remote Customer Service Agent job posting:
Maximus is hiring top Customer Service Agents to support our CDC-INFO (Centers for Disease Control) program. The CDC’s national contact center provides information to the public, healthcare providers, and public health professionals.
- This is a temporary position (3-6 months)
- You are required to provide your own equipment (computer, headset, monitors etc.)
- Must be flexible and available to work an 8-hour shift, 40 hours / week between 8:00 am – 8:00 pm Eastern Time
- The contact center is open 7 days per week
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Minimum qualifications and Requirements – Remote Customer Service Agent:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Successfully complete the Customer Service Assessment when you apply
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC, MS Word and Outlook required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility required to work holidays and / or weekends to meet operational needs
- Previous experience with phone systems, and headset preferred
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility, required to work holidays, weekends and /or weekends to meet operational needs
- Must be able to work alternate schedules
- Must be able to commit to 100% attendance during the 2 – week training period
BYOD (Bring Your Own Device)
*** This position requires you to use your own personal computer device (desktop or laptop)
(Tablets, iPads, and Chromebooks are not permitted.)
Home Office Requirements
- Hardwired (ethernet) internet connection
- Required Internet speeds; minimum download 25mbps or higher and minimum upload speed
10mbps or higher (you can test this by going to www.speedtest.net). - Require OS, Windows or Mac (no Chromebooks)
- OS for Windows – Windows 10 or Windows 11
- OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Compensation
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality. An applicant’s salary history will not be used in determining compensation.
Minimum Salary: $17.20
Maximum Salary: $21.63
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
