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by Chris Durst Mar. 6, 2025
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Conduent, a business services provider company that is a spin-off from Xerox, has posted a Remote Customer Service Representative job to their careers page.
In this role, you’d provide customer service to NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You’d be handling incoming phone calls, documenting enrollment requests, entering information into the computer system, and doing similar tasks.
The posted pay rate is $16/hr., with full benefits. Equipment and paid training included.
The job is open to candidates from the United States only, but the following states/locations are EXCLUDED:
- AK, CA, HI, MA, IL, MT, NY
- Metro Areas: MN- Minneapolis, IL, NY – NYC
- OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Met
- Puerto Rico
Following are excerpts from the Remote Customer Service job posting:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote – Customer Service Representative
- $16.00/ Hourly
- Paid Training
- Equipment Provided
- Full-time with Full Benefits
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
Shifts: Availability between the hours of 8:00 AM – 8:00 PM on Monday and Thursday and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
- $16.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements – Remote Customer Service Representative
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
- High School diploma or GED
- Background and drug screening required.
States that are Not Applicable for this position:
- AK, CA, HI, MA, IL, MT, NY
- Metro Areas: MN- Minneapolis, IL, NY – NYC
- OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Met
- Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $16.00 per hour.
HOW TO APPLY
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