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by Chris Durst June 25, 2025
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Symetra, a financial services company, has posted a Remote Customer Service Representative job to their careers page.
In this role, you’d provide inbound/outbound phone and written support to the company’s customers and agents. Subjects might include the status of new business applications, product information, information on rates, and similar questions.
The listed pay range is $22-$32.95/hr. The company also offers a benefits package.
Among the requirements are a high school education or equivalent experience, strong customer service and multitasking skills, and the ability to show empathy.
No state hiring exclusions are mentioned in the listing.
Following are excerpts from the Remote Customer Service Representative job posting:
Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing all product types, with consistently increasing transaction knowledge.
What you’ll do in this role
- Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
- Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
- Required to document detailed and concise notes on all interactions
Train and assist Associate CSRs - Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
- Perform additional tasks at the request of management.
Who you are
- Solid CSR skills, plus: proficient written and verbal communication skills.
- Strong multi-tasker and adept at using tools and resources available.
- Proactive with customer, anticipating needs.
- Ability to show empathy and ability to mentor new hires.
- High school education or equivalent experience.
- 6 months to a year experience working as a CSR or equivalent experience.
Compensation & Benefits
- We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
Compensation
Hourly Salary Range: $22.00- $32.95 plus eligibility for annual bonus program
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
