Remote Customer Service Representative Job

Remote Customer Service Representative Claritev

by Kavita Persaud-Robinson Nov. 17, 2025

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Claritev, a healthcare technology and services company, has posted a Remote Customer Service Representative opening to their careers page.

In this role, you would support providers, clients, and internal teams by resolving inquiries, entering case information, and delivering consistent, high-quality customer service in an inbound call center environment.

Applicants should have at least one year of customer service experience, strong communication and data entry skills, proper phone etiquette, and the ability to manage multiple tasks in a fast-paced setting. Knowledge of medical or claims terminology is helpful.

The posted pay rate is $19.00 per hour, with opportunities for performance-based bonuses.

Looking for a steady Monday–Friday remote job? This Customer Service Representative role offers $19/hr, benefits, paid training, and full-time hours assisting providers and clients in a healthcare-focused call center., including medical, dental, vision, disability coverage, paid parental leave, PTO, holidays, a 401(k) match, an Employee Stock Purchase Plan, tuition reimbursement, and professional development opportunities.

Following are details excerpted from the Remote Customer Service Representative job posting:

According to the company, this role supports Claritev’s mission to “bend the cost curve in healthcare” by delivering service excellence to internal and external stakeholders. The position follows a steady Monday–Friday schedule, with 40 hours per week and shift options based on business needs within designated time windows. Employees participate in shift bidding twice yearly and receive paid classroom training, ongoing coaching, and opportunities for advancement.

Job Responsibilities

Resolve and input provider and client requests into the tracking system following established guidelines.
Respond to inquiries received through online customer service tools with exceptional service.
Ensure customer satisfaction for both internal and external stakeholders.
Consistently meet or exceed departmental standards for quality, productivity, and service levels.
Maintain a cooperative, flexible, and team-oriented attitude.
Identify trends or process improvements for call center efficiency and quality assurance.
Collaborate across departments and uphold HIPAA requirements.
Demonstrate company core competencies and values.
Perform additional duties as assigned.

Requirements

High school diploma or GED.
Minimum 1 year of customer service experience; call center experience preferred.
Knowledge of proper phone etiquette; medical terminology preferred.
Strong communication, organization, telephone, and data entry skills.
Ability to handle conflict professionally and manage irate callers when needed.
Ability to multitask, prioritize, and work in a fast-paced environment.
Proficiency with MS Office, databases, and job-related software.
Ability to use multiple systems for claim research, provider verification, applications, and data integrity.
Full-time availability (40 hours/week) Monday–Friday within posted operating hours.
Ability to sit for extended periods and use standard office equipment.

Compensation & Benefits

$19.00 per hour.
Performance-based bonus opportunities.
Medical, dental, and vision coverage with low deductibles and copays.
Life insurance; short- and long-term disability.
Paid parental leave.
401(k) with company match.
Employee Stock Purchase Plan.
Generous PTO, sick time accrual, and 10 paid company holidays.
Flexible Spending Account and Employee Assistance Program.
Tuition reimbursement.
Professional development and advancement opportunities.

HOW TO APPLY

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