by Chris Durst Oct. 13, 2025
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Imagine Learning, a digital learning solutions company, has posted a Remote Customer Service Representative job to their careers page.
In this role, you would support homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. Communications will happen via customer calls, emails, and other direct contacts.
Applicants should have a high school diploma or equivalent and at least 1 year of customer service experience; or an equivalent combination of education and experience; outstanding verbal and written skills; experience in Microsoft Office (Outlook, Excel, Word); organization and efficiency; and the ability to prioritize job responsibilities and manage time effectively.
The posted pay rate is $15-$17/hr. and the company offers a wide variety of benefits.
Following are excerpts from the Remote Customer Service Representative job posting:
The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication. Through every interaction, they help families make informed decisions that align with their educational goals.
Position Information: This is a regular, full-time position, reporting to the Customer Service Supervisor.
Location: In this US-based position your location will be remote. In this role, employees are not able to use PTO during our busy season of August 1st – September 30th.
In this role you’ll have the opportunity to:
- Respond positively to customer calls, emails, and other direct contacts in a timely manner.
- Communicate clearly, both in writing and speech, to internal and external customers.
- Resolve all concerns in the best interest of both the customer and the company.
- Listen carefully to each customer’s needs and recommend tailored homeschooling solutions.
- Ability to successfully manage two or more customer interactions simultaneously.
- Use multiple CRM’s at once to assist the customer.
- Other duties as required.
Experience, education, and qualifications essential for success in this role, include:
- High School Diploma or equivalent and at least 1 year of customer service experience; or an equivalent combination of education and experience.
- Familiarity with CRM systems is a plus.
- Outstanding verbal and written skills to engage with customers effectively.
- Ability to prioritize job responsibilities and manage time effectively.
- Dedication to deliver exceptional service by handling customer issues with care and expertise.
- Organization and efficiency, ability to handle various tasks with precision and commitment.
- Ability to work effectively in a team-oriented environment while taking ownership of tasks.
- Experience in Microsoft Office (Outlook, Excel, Word).
Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- Paid Time Off
- Comprehensive maternity and fertility/family building benefits
- Paid bonding leave when a new child joins your family
- Access to on-demand mental health resources
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer time off
- A wide variety of professional development programs, including tuition reimbursement
- Work from home opportunities that foster work/life balance
Compensation:
Base pay is anticipated to be between $15.00 and $17.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
