EasyLlama is Hiring! — Non-Phone — Remote Customer Success Role — Up to $60,000/yr.

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EasyLlama Customer Success Featured Post

by Rat Race Rebellion       April 28, 2026

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About EasyLlama

EasyLlama is a pioneering company in the HR compliance industry, dedicated to transforming outdated training methods into engaging, mobile-friendly solutions. With a focus on creating a safer and more inclusive workplace, EasyLlama serves over 5,000 clients including renowned brands like Sephora and Shake Shack. The company prides itself on its high customer satisfaction ratings and innovative approach to compliance training.

EasyLlama offers a full-time, remote working environment, providing flexibility for its employees. The company supports a distributed team and currently hires remotely in 21 approved U.S. states—including major hubs like California, Texas, New York, Florida, and Washington (check the job application for the complete list).

What Your Day Will Look Like

In this role, the Associate Customer Success Manager will handle inbound customer inquiries, primarily through email and chat. Responsibilities include managing product questions, troubleshooting, and account requests. The role requires keen attention to detail and the ability to maintain accurate data across CRM and support tools. Collaboration with cross-functional teams is essential to enhance the customer experience and streamline processes.

Responsibilities & Expectations

  • Manage Inquiries: Handle email and chat requests
  • Resolve Issues: Provide quick troubleshooting assistance
  • Maintain Data: Ensure CRM accuracy and updates
  • Identify Patterns: Improve help center content
  • Collaborate Cross-Functionally: Enhance customer experience

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Clear and concise writing
  • Attention to Detail: High accuracy in tasks
  • Systems Proficiency: Experience with CRM tools
  • Problem Solving: Resourceful and proactive

Compensation & Benefits

The compensation for this role is $45,000 – $60,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Success,” “Support,” and “CRM” appear in your past experience if applicable.
  • Highlight any specific experience you have with HubSpot, Front, or similar tools.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on EasyLlama Job Page

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