by Rat Race Rebellion June 24, 2026
About Justworks
Justworks is a dynamic company dedicated to simplifying the complexities of running a business by offering streamlined HR solutions. Founded with a mission to support entrepreneurs, Justworks has grown into a trusted partner for small businesses, providing expertise in payroll, benefits, and compliance. The company prides itself on a collaborative and inclusive culture, fostering an environment where employees can thrive and innovate.
Multiple shift schedules are available for this full-time remote role, giving candidates more flexibility when it comes to their work hours. All new hires must complete approximately four weeks of paid virtual training from 9:00 AM–6:00 PM EST, Monday through Friday, before moving into their assigned shift.
What Your Day Will Look Like
As a Customer Support Advocate, daily tasks include managing inbound inquiries via phone, email, and chat. You’ll interface with customers at all management levels, troubleshooting and resolving issues related to the Justworks platform. The role demands a proactive approach to problem-solving, managing a queue of open issues, and contributing to customer retention strategies.
Responsibilities & Expectations
- Manage Inquiries: Handle customer queries via phone, email, chat
- Interface with Clients: Assist all management levels
- Troubleshoot Issues: Resolve platform-related problems
- Manage Queue: Deliver timely solutions
- Contribute Ideas: Suggest product/process improvements
Relevant Experience & Skills Required
- Education Requirements: High school diploma or GED
- Customer Service: 5 years experience required
- HR Knowledge: 1 year in payroll/benefits
- Communication Skills: Strong verbal and written
- Problem Solving: Creative solution development
Compensation & Benefits
The compensation for this role is $29.76 – $32.74/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Service,” “HR Administration,” and “Troubleshooting” appear in your past experience if applicable.
- Highlight any specific experience you have with Justworks platform.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
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