Non-Phone — Remote Customer Support Role — $50,000/yr. + Equipment Provided

Posted on by ratrace
Wayfinder Product Support Associate Featured Opportunity

by Rat Race Rebellion       June 24, 2026

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About Project Wayfinder

Project Wayfinder, founded at the Stanford d.school, is on a mission to revolutionize K-12 education by focusing on purpose, meaning, and belonging. With a vision to become the leading future-readiness curriculum company globally, Wayfinder is dedicated to doubling its impact annually. The organization values equal access, inclusivity, and community, reflected in its products, team, and partnerships with diverse educational institutions.

Full-Time and seasonal, this remote role requires East Coast residency to work EST hours. The position spans from June to October 2026, offering a structured, procedural work environment.

What Your Day Will Look Like

The Seasonal Product Support Associate will manage operational tasks such as rostering users, managing licenses, and updating permissions. Responsibilities include handling support ticket backlogs, providing on-demand support, and ensuring data accuracy through quality checks and troubleshooting. The role involves extensive work with spreadsheets, user systems, and Salesforce workflows.

Responsibilities & Expectations

  • Manage Tickets: Reduce backlog and address requests
  • Provide Support: Offer on-demand rostering assistance
  • Handle Additions: Manage user additions and licenses
  • Document Workflows: Track and resolve requests in Salesforce
  • Troubleshoot Imports: Fix failed or errored data imports
💡 Not a match for these duties? Browse similar active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: Bachelor’s degree or experience
  • Problem Solving: Strong troubleshooting skills
  • Attention to Detail: Excellent organizational abilities
  • Communication Skills: Strong written and verbal skills
  • Technical Comfort: Experience with data and systems

Compensation & Benefits

The compensation for this role is $50,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Support Tickets,” “Data Management,” and “Technical Support” appear in your past experience if applicable.
  • Highlight any specific experience you have with Salesforce.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Project Wayfinder Job Page

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