Non-Phone — Remote Customer Support Agent — Nights/Weekends — $25/hr.

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Novig Customer Support Featured Post

by Rat Race Rebellion       March 25, 2026

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About Novig

Novig is at the forefront of transforming the sports betting industry in America by creating a commission-free sports trading platform. Founded by Jacob Fortinsky and Kelechi Ukah, the company has garnered substantial backing, raising over $100 million from top Silicon Valley investors. Novig aims to disrupt the traditional sportsbook model, offering better pricing and full transparency to users.

Logistics

This full-time remote position requires availability primarily from Thursday to Monday nights, specifically from 6 pm to 2 am ET. The role is designed for night owls who thrive in high-energy environments and are excited about working during live sports events.

What Your Day Will Look Like (Non-Phone Work)

As a Customer Support Agent, you will engage with users through chat and email, addressing inquiries and troubleshooting issues. You will utilize Intercom to provide quick and accurate responses while maintaining the brand’s voice. Your tasks will include verifying accounts, investigating transactions, and resolving time-sensitive issues during peak sports events.

Responsibilities & Expectations

  • Handle User Inquiries: Address questions and issues via chat and email
  • Verify Accounts: Use internal tools to confirm user identities and resolve account issues
  • Troubleshoot Issues: Investigate and solve platform-related problems
  • Monitor Live Events: Oversee chat volume and respond during high-stakes sports events
  • Provide Feedback: Share insights to improve macros, FAQs, and documentation
💡 Not a match for these duties? Browse more active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: No specific degree required
  • Technical Proficiency: Ability to learn and use various admin tools
  • Communication Skills: Strong written communication abilities
  • Sports Knowledge: Understanding of betting lines and market dynamics
  • Problem Solving: Ability to think critically and make decisions under pressure

Compensation & Benefits

The estimated compensation for this role is $25/hour based on experience.

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Live Sports,” and “Remote Work” appear in your past experience if applicable.
  • Highlight any specific experience you have with Intercom.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Novig Job Page

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