Part-Time — Remote Customer Support Associate — Up to $30/hr. + Company Laptop

Posted on by ratrace
Parkade Customer Support Associate Featured Opportunity (1)

by Rat Race Rebellion       June 10, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Parkade

Parkade is revolutionizing how buildings manage parking by offering a platform that enhances revenue, streamlines operations, and improves tenant experiences. As a venture-backed startup, Parkade collaborates with multifamily and commercial properties to transform parking management. The company’s growth is fueled by an innovative team committed to expanding its network and delivering exceptional service.

This full-time role offers a floating schedule, providing support during planned and unexpected periods of need. Employees will work remotely, with shifts estimated at 1-2 partial or full days during morning and/or night shifts.

What Your Day Will Look Like

The Customer Support Associate will handle inquiries via email and phone, troubleshoot app and website issues, assist with booking and pricing, and manage parking enforcement. Responsibilities also include documenting actions, ensuring customer satisfaction, and collaborating with cross-functional teams to support property operations.

Responsibilities & Expectations

  • Provide Support: Assist customers via email and phone
  • Follow Processes: Adhere to policies and legal requirements
  • Maintain Communication: Use clear, concise language
  • Document Actions: Record outcomes on all tickets
  • Identify Patterns: Surface insights to the team
💡 Not a match for these duties? Browse similar active Part-Time Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: 1-3 years of experience
  • Adaptability: Comfortable with incomplete information
  • Problem Solving: Resolve complex technical issues
  • Communication: Precise and empathetic language
  • Platform Proficiency: Experience with support ecosystems

Compensation & Benefits

The compensation for this role is $24.00 – $30.00/hr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Operations,” and “SaaS” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Parkade Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!