Part-Time — Non-Phone — Remote Customer Support Specialist — Up to $45/hr.

Posted on by ratrace
Magic School AI Customer Support Specialist Featured Opportunity

by Rat Race Rebellion       June 10, 2026

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About MagicSchool AI

MagicSchool AI is a leading generative AI platform designed specifically for educators. In just over two years, it has attracted more than 7 million teachers worldwide, offering innovative solutions that enhance teaching experiences and promote social impact. The company is dedicated to empowering educators by providing cutting-edge technology that streamlines classroom management and enriches learning environments.

MagicSchool AI offers a full-time, remote position as a Customer Support Specialist on a contract basis. The role is flexible, with a schedule of 4 to 8 hours per day from early July through September, aligning with the back-to-school season.

What Your Day Will Look Like

As a Customer Support Specialist, your day will involve handling support interactions via chat and email, delivering product guidance, troubleshooting technical issues, and maintaining documentation. You’ll also identify patterns in recurring issues and ensure educators receive timely and effective support.

Responsibilities & Expectations

  • Handle Inquiries: Manage chat and email support
  • Provide Guidance: Offer product and AI use advice
  • Troubleshoot Issues: Resolve technical problems
  • Identify Patterns: Report recurring issues
  • Document Interactions: Maintain accurate records

Relevant Experience & Skills Required

  • Education Requirements: Prior teaching experience
  • Customer Service: Deliver professional support
  • Communication Skills: Translate technical concepts
  • Technical Proficiency: Troubleshoot independently
  • Collaboration Skills: Foster team culture

Compensation & Benefits

The compensation for this role is $35.00 – $45.00/hr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Service,” “Technical Support,” and “Education Experience” appear in your past experience if applicable.
  • Highlight any specific experience you have with Intercom.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on MagicSchool AI Job Page

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