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by Chris Durst Nov. 3, 2025
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OPENLANE, a technology and data-driven automotive marketplace company, continues to recruit for a Remote Customer Support Representative on their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied!
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In this role, you would support users of OPENLANE’s digital vehicle marketplace platform, helping troubleshoot technical issues, guiding customers through product features, documenting findings, and identifying improvement opportunities. You’d also proactively coach users on best practices and contribute to training resources.
Applicants should have experience in customer service and technical troubleshooting, strong communication skills, a knack for learning new systems, and general automotive knowledge. A bachelor’s degree or equivalent experience is required.
The posted pay rate is $17.00 – $19.00 per hour.
The company is hiring from the U.S. and Canada. (No specific state or provincial exclusions noted in listing.)
Benefits include:
Medical, dental, vision, HSA/FSA options, immediately vested 401(k)/RRSP with match, paid time off, paid maternity/paternity leave, disability and life insurance, tuition reimbursement, Employee Assistance Program, Leap Into Service volunteer day, and internal career growth opportunities.
Following are excerpts from the Remote Customer Support Representative job posting:
About the Role
This position supports OPENLANE customers by delivering technical assistance and troubleshooting solutions. The role operates Monday–Friday, 11AM–8PM EST and involves using technical tools and customer service skills to resolve platform issues and enhance the user experience.
Key Responsibilities
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Identify, research, and resolve technical and end-user application issues
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Follow directives and schedules from leadership
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Proactively spot product improvement opportunities
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Educate users on best practices and platform features
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Build product and industry knowledge
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Document interactions and findings in Salesforce
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Escalate complex issues as needed
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Serve as a Subject Matter Expert in training content development
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Document known issues, workarounds, and processes
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Engage in ongoing self-directed learning
Requirements
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Bachelor’s degree or equivalent experience
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2+ years customer service/contact center experience
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General automotive knowledge
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Experience troubleshooting hardware, software, and network issues
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Strong written and verbal communication
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Ability to quickly learn technology and solve problems
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Analytical and technical skills
Preferred Skills
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Experience with Salesforce, Five9, Slack, Google Suite
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Web crawling/search familiarity
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Ability to manage VIP support interactions
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Knowledge of applicable regulations
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Time-management, multitasking, and adaptability
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Empathy, active listening, and professional phone etiquette
Compensation
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$17.00 – $19.00 per hour
If you’re tech-savvy, customer-focused, and excited to support a leading digital marketplace, this role may be a strong fit.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
