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by Chris Durst Oct. 8, 2025
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Manulife/John Hancock, a large financial services provider, has posted a Remote Customer Support Representative job to their careers page.
Hiring in these 39 states: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, MA, ME, MD, MI, MN, MS, MO, MT, NE, NV, OH, OK, OR, PA, TN, TX, UT, VT, WA, and WI.
In this role, you would be fielding customer requests ranging from basic product inquiries to more complex transactions requiring problem resolution skills. In your communications with customers, you would build customer loyalty and provide effective resolutions.
Applicants should have at least a high school diploma; the ability to multi-task; effective listening skills; demonstrated computer efficiency; outstanding customer service skills; and outstanding verbal communication skills and strong telephone etiquette.
The posted pay rate is $38,550-$64,250/yr., and the company offers an array of benefits.
Following are excerpts from the Remote Customer Support Representative job posting:
The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock’s Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills.
Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD)
Once training has been completed, you must be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST.
Position Responsibilities:
- Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty
- Meet quality expectations to ensure a positive client experience
- Meet productivity expectations to maximize team service levels
- Provide effective and timely resolution of a range of customer inquiries
- Strike a positive and cooperative tone with both customers and coworkers
- Strive for first-call resolution of customer issues
- Translate scenarios that require problem resolution to positive service experiences
- Strengthen the perception of MANULIFE in the marketplace
- Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
- Complete ongoing training to stay abreast of product, industry, service and policy changes
- Other duties as assigned
Required Qualifications:
- Post-secondary education or high school diploma
- Customer Service or Financial Services experience a plus
- Ability to thrive in a lively working environment and manage multiple tasks
- Outstanding verbal communication skills and strong telephone etiquette
- Possess the ability to multi-task
- Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
- Demonstrated problem resolution skills
- Effective listening skills
- Demonstrated computer efficiency
- Outstanding customer service skills
- Business writing skills
Preferred Qualifications:
- Current SIE, Series 6 or 7, Series 63
- Working knowledge of IRAs & other retirement products
Compensation & Benefits
Salary range is expected to be between
$38,550.00 USD – $64,250.00 USD
The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
