by Rat Race Rebellion September 3, 2026
About Opportunity Education
Opportunity Education is dedicated to transforming educational experiences through innovative technology solutions. Known for its commitment to improving learning outcomes, the organization offers tools like Feedback Forward, designed to enhance classroom engagement and support educators in their daily tasks. With a focus on practical solutions, Opportunity Education has become a trusted partner for schools and educators globally.
As a part-time role, the Customer Support Specialist position offers up to 30 hours per week and is fully remote, although candidates based in Denver are preferred. This role provides flexibility and the potential for growth into full-time employment, making it ideal for those looking to balance work with other commitments.
What Your Day Will Look Like
In this role, the Specialist will engage in tasks such as responding to user inquiries via email and phone, troubleshooting technical issues, and creating support resources. The position requires a proactive approach to improving support processes and collaborating with product and engineering teams to resolve issues efficiently.
Responsibilities & Expectations
- Provide Support: Assist users via email and calls
- Troubleshoot Issues: Resolve technical and classroom context problems
- Enhance Processes: Improve support ticketing system
- Manage Integrations: Handle account access and data sync
- Communicate Updates: Share product announcements with users
Relevant Experience & Skills Required
- Education Requirements: 3+ years in education
- Technical Skills: Experience with Google Classroom, SIS
- Support Experience: Customer support background
- Communication Skills: Excellent writing and verbal skills
- Location Preference: Based near Denver
Compensation & Benefits
The estimated compensation for this role is $21.00 – $29.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Educational Technology,” and “Troubleshooting” appear in your past experience if applicable.
- Highlight any specific experience you have with Google Classroom.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
Apply on Opportunity Education Job Page