by Rat Race Rebellion September 3, 2026
About NerdWallet
NerdWallet, founded in 2009, has been a trusted source for financial guidance, helping consumers make informed decisions about their money. With a mission to provide clarity in financial choices, the company has expanded its services to include a wide range of financial products, including insurance. NerdWallet’s inclusive and flexible culture empowers employees to grow and innovate, creating a supportive environment for personal and professional development.
This full-time position is remote, allowing employees to work from anywhere within the U.S. The standard schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with a preference for Pacific Standard Time hours. NerdWallet offers a range of benefits to support employees’ well-being and work-life balance.
What Your Day Will Look Like
As a Customer Service Representative on the Property & Casualty team, daily tasks include answering customer inquiries by phone and email, providing necessary documents, and supporting policy renewals. Representatives collaborate with licensed agents on complex issues and maintain accurate records across various platforms. The role involves identifying recurring customer issues to improve processes.
Responsibilities & Expectations
- Answer Inquiries: Handle customer questions via phone/email
- Provide Documents: Send certificates, proofs, declaration pages
- Support Renewals: Gather info, coordinate with agents
- Maintain Records: Ensure CRM and AMS systems are updated
- Identify Issues: Spot and report recurring problems
Relevant Experience & Skills Required
- Education Requirements: High school diploma or equivalent
- Communication Skills: Clear, professional interaction
- System Juggling: Manage multiple platforms
- Judgment Skills: Know when to escalate issues
- Detail Orientation: Maintain accurate records
Compensation & Benefits
The estimated compensation for this role is $20.00 – $29.00/hr.
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Service,” “Insurance,” and “Property & Casualty” appear in your past experience if applicable.
- Highlight any specific experience you have with CRM tools.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.