Non-Phone — Remote Customer Support Specialist — Up to $66,000/yr.

Posted on by ratrace
SchoolLinks Customer Support Specialist Featured Post

by Rat Race Rebellion       April 24, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About SchooLinks

SchooLinks is a forward-thinking company dedicated to revolutionizing college and career readiness for students and educators. Established with the goal of streamlining the process for districts, SchooLinks provides a comprehensive platform that helps schools navigate the complexities of educational planning. With a focus on innovation and efficiency, the company has become a trusted partner for educational institutions across the nation.

As a full-time, remote position, the Customer Support Specialist role offers flexibility and the opportunity to work from anywhere. This position requires availability to meet quick response times, ensuring that district partners receive timely assistance. The role is ideal for those who thrive in a dynamic and supportive environment.

What Your Day Will Look Like

As a Customer Support Specialist, your day will involve engaging with district partners to provide swift and accurate support. You will handle inquiries via chat and email, troubleshoot platform issues, and escalate complex requests to the appropriate teams. Your work will be crucial in maintaining the high standards of service that SchooLinks is known for.

Responsibilities & Expectations

  • Respond Quickly: Meet 5 min SLA for chat
  • Handle Emails: Respond within 1 hour SLA
  • Troubleshoot Issues: Diagnose and resolve platform problems
  • Escalate Effectively: Forward complex issues to relevant teams
  • Maintain Records: Log interactions in support tools
💡 Not a match for these duties? Browse similar active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: 1-2 years in support role
  • Communication Skills: Strong written and verbal
  • Platform Mastery: Familiar with Intercom, Front
  • Multi-tasking: Handle multiple tickets efficiently
  • Customer Focus: Problem-solving approach

Compensation & Benefits

The compensation for this role is $55,000 – $66,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Troubleshoot,” and “SaaS” appear in your past experience if applicable.
  • Highlight any specific experience you have with Intercom or Front.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on SchooLinks Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!