Night Shift — Remote Customer Support Specialist — Up to $65,000/yr.

Posted on by ratrace
Mangomint Customer Support Specialist Featured Opportunity

by Rat Race Rebellion       July 2, 2026

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About Mangomint

Mangomint is a rapidly expanding SaaS company dedicated to enhancing the profitability of salons and spas. Known for being the highest-rated salon and spa software in the US and Canada, Mangomint aims to dominate the market. The company operates primarily remotely, fostering an ambitious and collaborative environment that values high-potential individuals ready to make an impact.

As a full-time, remote position, the Customer Support Specialist role follows a Monday through Friday schedule of 9:00 AM to 6:00 PM PT/MT, which translates to 12:00 PM to 9:00 PM EST for East Coast applicants. This later schedule can be a great fit for those who prefer a slower start to the day or have morning responsibilities to manage before work.

What Your Day Will Look Like

As a Customer Support Specialist, your day will involve troubleshooting and responding to customer inquiries, primarily via chat and phone. You’ll collaborate with various teams to resolve technical issues, document common customer problems, and provide tailored solutions. Continuous learning about Mangomint’s products will be essential to deliver expert-level support.

Responsibilities & Expectations

  • Troubleshoot Issues: Respond to customer inquiries
  • Collaborate Effectively: Work with teams to resolve issues
  • Document Solutions: Record frequent issues and fixes
  • Provide Solutions: Offer personalized customer support
  • Follow Up: Ensure satisfaction and retention

Relevant Experience & Skills Required

  • Education Requirements: 1 year software support
  • Quick Learner: Adapt to new information rapidly
  • Autonomy: Work independently and in teams
  • Problem Solving: Tackle challenges under pressure
  • Communication Skills: Strong written abilities

Compensation & Benefits

The compensation for this role is $60,000 – $65,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “SaaS,” and “Remote Work” appear in your past experience if applicable.
  • Highlight any specific experience you have with Mangomint software.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Mangomint Job Page

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