by Rat Race Rebellion October 29, 2026
About Flossy
Flossy is a pioneering AI company focused on transforming front-office operations with advanced AI agents. These agents efficiently handle tasks like answering calls, scheduling appointments, and verifying insurance, significantly aiding dental groups, med spas, veterinary hospitals, and wellness franchises. As a rapidly growing startup, Flossy is committed to innovating customer support and enhancing operational efficiency through cutting-edge technology.
Flossy offers a full-time, remote position for the Customer Support Specialist role, providing flexibility and the opportunity to work from anywhere. The role requires managing customer interactions and ensuring timely responses, with an emphasis on maintaining high service standards. This position is ideal for those who thrive in dynamic environments and are eager to contribute to a growing company’s success.
What Your Day Will Look Like
As a Customer Support Specialist, your day will involve fielding and triaging inbound tickets, managing the ticketing system, and ensuring every customer request is addressed promptly. You will communicate directly with customers, provide clear updates, and collaborate with internal teams to resolve technical issues. Your proactive approach will help identify recurring issues and improve the overall support process.
Responsibilities & Expectations
- Manage Tickets: Oversee ticketing system efficiently
- Customer Communication: Provide clear, friendly updates
- Resolve Issues: Follow up on open tickets
- Identify Patterns: Spot and report recurring issues
- Support Ownership: Handle requests from start to finish
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Experience Needed: 3-5 years in support roles
- Platform Familiarity: Zendesk, Intercom, Freshdesk
- Communication Skills: Excellent written communication
- Problem-Solving: Analytical and detail-oriented
Compensation & Benefits
The estimated compensation for this role is $20.00 – $25.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Ticketing System,” and “AI Agents” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.