by Rat Race Rebellion September 4, 2026
About TeamSnap
TeamSnap is a pioneering sports and communication platform that has been transforming the world of youth sports since its inception. Founded with the mission to simplify the complexities of managing sports teams, TeamSnap has become an industry leader by offering innovative solutions that streamline communication and organization. With a strong belief in the power of sports to connect people, TeamSnap is committed to creating a workplace that excites, supports, and inspires its employees.
As a full-time, remote-first company, TeamSnap offers flexibility to work from anywhere in the US, except AL, AK, DE, DC, HI, IA, LA, MS, NE, NM, RI, SD, WV, and UT. Employees are expected to work from 8:30 AM to 5 PM PST, providing a consistent weekday schedule.
What Your Day Will Look Like
As a Customer Support Specialist, you will deliver exceptional customer experiences through email, chat, and occasional calls. You will take ownership of customer issues, experiment in test environments to solve problems, and provide tailored solutions. Performance goals include productivity, customer satisfaction, and reliability.
Responsibilities & Expectations
- Deliver Support: Provide exceptional customer service
- Resolve Issues: Take ownership of customer problems
- Experiment and Explore: Recreate scenarios to find solutions
- Anticipate Needs: Offer tailored solutions
- Meet Goals: Achieve productivity and satisfaction targets
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Technical Skills: Guide users through platform
- Problem Solving: Excitement for uncovering solutions
- Communication Skills: Excellent written and verbal
- Experience: Proven high performance in support roles
Compensation & Benefits
The compensation for this role is $21.00 – $28.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Technical Support,” and “Remote Work” appear in your past experience if applicable.
- Highlight any specific experience you have with TeamSnap’s platform.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.