Tech Start-Up is Hiring! — Non-Phone — Remote Customer Support Specialist — Up to $22/hr.

Posted on by ratrace
Aghanim Customer Support Specialist Featured Opportunity

by Rat Race Rebellion       July 17, 2026

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About Aghanim

Aghanim is a pioneering platform in the video game industry, integrating commerce, liveops automation, community engagement, and payments. With a belief in empowering game studios to establish direct player relationships, Aghanim supports over 100 games worldwide. The company operates globally, with team members in Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade, and more, bringing expertise in gaming, fintech, and technology.
As a full-time, remote position, this role offers flexibility with a shift-based schedule.

The Customer Support Specialist will focus on resolving complex payment and account issues, ensuring effective communication and reliability in customer-facing workflows.

What Your Day Will Look Like

Daily tasks include providing timely support to players, investigating complex issues beyond automated support, and validating payment statuses. Specialists will also manage incoming requests, ensuring SLA compliance, and collaborate with internal teams to improve support processes.

Responsibilities & Expectations

  • Provide Support: Assist players with payment issues
  • Investigate Issues: Address complex payment problems
  • Validate Payments: Confirm payment statuses accurately
  • Manage Requests: Ensure SLA compliance and clear communication
  • Collaborate Internally: Work with teams for process improvement
💡 Not a match for these duties? Browse similar active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Excellent written and spoken English
  • Analytical Skills: Strong problem-solving abilities
  • Technical Explanation: Simplify complex issues
  • Schedule Flexibility: Ability to work shifts

Compensation & Benefits

The estimated compensation for this role is $17.00 – $22.00/hr. (Estimated based on similar roles; Actual pay may vary.)

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Payments,” and “Technical Support” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk or Intercom.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Aghanim Job Page

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