by Rat Race Rebellion June 2, 2026
About Roadie
Roadie, a subsidiary of UPS, is a pioneering logistics and delivery platform that offers businesses comprehensive solutions for modern retail challenges. With extensive delivery coverage reaching 97% of U.S. households across over 30,000 zip codes, Roadie ensures seamless and scalable delivery services. Their network of more than 310,000 independent drivers provides flexible delivery options for same-day, bulky, and store-to-door deliveries.
As a full-time remote position, the Customer Support Specialist role at Roadie offers a flexible 4-day workweek, including potential evening, weekend, and holiday shifts. This setup is ideal for those who value flexibility and thrive in dynamic environments.
What Your Day Will Look Like
The role involves providing phone, email, and text-based support to various Roadie community members. Specialists will address customer concerns with active listening and problem-solving skills, monitor deliveries, manage non-standard situations, and use tools like Salesforce to log interactions. Collaboration with different departments is key to ensuring a seamless delivery experience.
Responsibilities & Expectations
- Provide Support: Assist customers via phone, email, text
- Address Concerns: Use listening skills to resolve issues
- Monitor Deliveries: Ensure smooth logistics operations
- Manage Situations: Handle non-standard delivery challenges
- Log Interactions: Use Salesforce for accurate records
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Strong written and verbal abilities
- Problem Solving: Efficient troubleshooting capabilities
- Adaptability: Comfortable with fast-paced environments
- Salesforce Experience: Knowledge of platform is a plus
Compensation & Benefits
The estimated compensation for this role is $18.00 – $25.00/hr. (Estimated based on similar roles; Actual pay may vary.)
- Explore All Newest Jobs & Gigs
- Other Companies Hiring Remote
- Flexible Hours Jobs 2026
- No-Degree Jobs 2026
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Logistics,” and “Problem Solving” appear in your past experience if applicable.
- Highlight any specific experience you have with Salesforce.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.