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by Chris Durst Apr. 11, 2024
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Mudflap, a company that serves the US trucking industry, has posted a Remote Customer Support Specialist role to their careers page.
Update – Ouch! It looks like the company received all the applications it needed and has deleted the listing. Good luck to those who squeaked through! For more jobs like these, see our Daily Jobs and Gigs page. For alerts on our job postings, join our free Telegram channel!
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In this role, you would “Answer incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product, and anything else they may need…”
A college education is not needed. However, applicants should have at least one year of customer support experience.
The pay range for this position is listed as $21-$23 per hour, depending on the candidate’s skills, experience, and other relevant factors.
Hiring in the United States, no state hiring exclusions are noted.
Here’s an excerpt from the Mudflap job post:
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.
We are looking for an exceptional individual to join Mudflap’s Customer Support Team. Customer obsession is a core value at Mudflap, therefore Customer Support is one of THE most important roles at the company. Our customers are amazing, and you will be helping them succeed with their trucking business.
We have a variety of shift times available.
Morning shift: 7:00am-3:00pm PST/10:00am-6:00pm EST
Mid-shift: 12:00pm-8:00pm PST/3:00pm-11:00pm EST
The schedule for this role will require working Sunday through Thursday or Tuesday through Saturday.
Expectations (In this role, you will):
- Answer incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product, and anything else they may need
- Place outbound calls to follow up with customers and our truck stop partners
- Provide above-and-beyond, amazing service
- Develop an expert understanding of the Mudflap product to effectively help customers
- Work cross functionally to identify ways to enable world-class customer service at scale
Experience (What we look for):
- 1+ year of prior experience in a customer support role, ideally within fintech or technology
- A true passion for customers and delivering the best possible service
- Outstanding communication skills, both verbal and written
- You are energetic, self-motivated, self-starting, and self-assured
- You are a multitasker with a high sense of urgency
- You love fast-paced environments with an “all hands on deck” approach
- You’re humble and eager to learn with a no-task-too-small mindset
- You enjoy using your sleuthing skills to problem solve on behalf of customers
Perks and Benefits (What we offer):
- A remote-first company focused on hiring the best talent
- A committed team on a mission to change a massive industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Competitive salary and benefit options
- Opportunities and support for major career growth
The pay range for this role is $21 – $23 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate’s skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend and PTO.
Company overview (Who we are):
Mudflap is well-funded by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups, and our core team hails from Disney, Google, Uber, Meta/Facebook, Procore, Pandora, DoorDash, Capital One, and Brex.
Here are the core values that we believe in and look for in new teammates:
Put Customers First: We put our customers and partners at the center of everything we do.
Be Curious: Have a learning mindset. Ask, wonder, dig, investigate. Share the joy of discovery.
Sweat The Details: We create magical experiences by obsessing over every detail.
Do The Right Thing: We operate with integrity and exercise good judgment, even if no one is watching.
Find A Way: We push past roadblocks to get the best outcomes for our customers and our teammates.
Own It: Show up prepared, be present, and make it count.
HOW TO APPLY
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