AI Start-Up is Hiring! — Remote Customer Experience Support — Up to $98,000/yr.

Posted on by ratrace
Trunk Tools CX Support Featured Opportunity

by Rat Race Rebellion       June 9, 2026

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About Trunk Tools, Inc.

Trunk Tools, Inc. is a pioneering AI company transforming the construction industry, the world’s second-largest sector. With a recent $40M Series B funding round led by Insight Partners, the company has amassed $70M in total funding from top-tier investors. Founded by Stanford and MIT technologists and builders, Trunk Tools has developed software used by over 140,000 field professionals, impacting millions and contributing to $10B+ in built projects.

The company offers a collaborative startup environment where every voice matters. Employees enjoy unlimited PTO and comprehensive health benefits.

What Your Day Will Look Like

As a Customer Experience (CX) Support professional, you will act as the tier 1 product support contact, resolve customer inquiries, and escalate issues to engineering teams. You’ll run product demos, collect user feedback, and develop support processes. You’ll also track support metrics to ensure continuous improvement.

Responsibilities & Expectations

  • Customer Support: Resolve inquiries across channels
  • Enablement & Training: Conduct demos and answer questions
  • Feedback Collection: Gather and relay user insights
  • Documentation Creation: Build and maintain guides
  • Process Development: Define support workflows

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Problem-Solving Skills: Strong troubleshooting abilities
  • Platform Experience: Intercom, Zendesk, Freshworks
  • Communication Skills: Explain technical concepts clearly
  • Organizational Skills: Manage multiple requests efficiently

Compensation & Benefits

The compensation for this role is $59,000 – $98,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Troubleshooting,” and “AI Agents” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Trunk Tools Job Page

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