by Rat Race Rebellion August 12, 2026
About Zócalo Health
Zócalo Health, founded in 2021, is a pioneering tech-driven healthcare provider designed specifically for Latinos by Latinos. The company aims to transform healthcare experiences by offering culturally competent care that meets patients in their communities and homes. With backing from leading healthcare and social impact investors, Zócalo Health is dedicated to improving the healthcare journey for marginalized communities by providing accessible and personalized services.
As a full-time, remote position, the Patient Support Specialist role offers flexibility with a schedule from 9:30am to 6pm PST. This role is integral in helping Zócalo Health transition from fee-for-service to value-based care, focusing on the Latino and other underserved communities in the U.S.
What Your Day Will Look Like
The Patient Support Specialist will engage with patients primarily through phone interactions, conducting intakes, educating about services, and scheduling appointments. The role involves handling high volumes of calls, maintaining detailed records in the EHR system, and collaborating with team members to resolve any issues. Specialists are expected to meet performance goals and adhere to HIPAA standards while ensuring a compassionate and professional patient experience.
Responsibilities & Expectations
- Conduct Calls: Manage inbound and outbound patient calls
- Complete Intakes: Gather demographic and clinical data
- Schedule Appointments: Coordinate based on availability
- Document Interactions: Record details in EHR system
- Collaborate with Team: Resolve scheduling issues
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Excellent verbal abilities
- Interpersonal Skills: Build trust quickly
- Language Proficiency: Bilingual in English-Spanish
- Tech Proficiency: CRM and EHR systems
Compensation & Benefits
The compensation for this role is $26.00 – $28.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Patient Support Specialist,” “bilingual,” and “healthcare” appear in your past experience if applicable.
- Highlight any specific experience you have with EHR systems.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
Apply on Zocalo Health Job Page