by Rat Race Rebellion October 19, 2026
About Supporting Cast
Supporting Cast is a pioneering podcast monetization platform that empowers top publishers and creators to offer premium subscription content directly to listeners. Our esteemed clients include NPR, SiriusXM, and NBC, as well as major independent shows. Supporting Cast is committed to fostering an open ecosystem, making it easy for subscribers to access premium content in their preferred app without requiring additional downloads. As an affiliate of the Graham Holdings Company, we benefit from a rich legacy of diversified operations including educational services, broadcasting, and more.
Supporting Cast offers a part-time, remote-first position, providing flexibility for those who thrive in a dynamic, startup-like environment. The role is listener-facing, ensuring that subscribers receive excellent support and service. This position is ideal for those seeking ownership of their work while contributing to the growth of a mission-driven company.
What Your Day Will Look Like
As a Podcast Support Specialist, your day will involve responding to listener inquiries via email, addressing issues related to sign-ups, logins, billing, and app setup. You’ll troubleshoot common problems, flag recurring issues, and update listener accounts as needed. Additionally, you’ll maintain internal documentation and escalate outstanding issues to the appropriate teams.
Responsibilities & Expectations
- Respond to Inquiries: Answer listener questions via email
- Troubleshoot Issues: Resolve sign-up and login problems
- Manage Accounts: Update account details, issue refunds
- Identify Trends: Flag recurring issues in tickets
- Maintain Documentation: Keep FAQs up-to-date
Relevant Experience & Skills Required
- Education Requirements: 1-2 years in customer support
- Customer Mindset: Prioritize listener care
- Communication Skills: Clear, warm, patient writing
- Problem Solving: Resourceful and analytical
- Platform Familiarity: Experience with SaaS, subscriptions
Compensation & Benefits
The compensation for this role is $19.00 – $22.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Podcast Support Specialist,” “listener inquiries,” and “subscription management” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk, Help Scout, Intercom.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.