by Rat Race Rebellion August 28, 2026
About AllTrails
AllTrails is a leading app dedicated to outdoor exploration, connecting users with trails and adventures worldwide. With a mission to encourage more outdoor experiences, AllTrails boasts the world’s largest outdoor community. Available on the Apple App Store, Google Play Store, and alltrails.com, the company prides itself on its core values of positivity, innovation, and inclusivity.
This full-time, remote role is based in the U.S., with a preference for candidates near San Francisco CA, Portland OR, Seattle WA, Denver CO, and New York NY. The position offers flexibility, though San Francisco employees are encouraged to work from the office once a week.
What Your Day Will Look Like
As a Product Support Specialist, you’ll tackle customer issues across iOS, Android, and web platforms, working closely with teams to identify and escalate priority issues. Your day will involve reproducing and documenting bugs, collaborating with Product and Engineering teams, and serving as the community’s voice to champion feature requests.
Responsibilities & Expectations
- Troubleshoot Issues: Resolve customer issues on all platforms
- Identify Trends: Spot bugs and escalate issues
- Champion Requests: Advocate for community feature needs
- Document Bugs: Assist Engineering with detailed reports
- Collaborate Across Teams: Work with Product and Marketing
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Technical Support: Experience in software support
- Time Management: Handle high ticket volume
- Communication Skills: Explain complex concepts simply
- Curiosity: Drive to learn and investigate
Compensation & Benefits
The compensation for this role is $60,000 – $75,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Technical Support,” “Customer Issues,” and “Bug Documentation” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk, Jira, Ada.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.