.
by Chris Durst June 4, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Safe Step Walk-In Tub Company, part of the Ferguson brand, has posted a Remote Sales Support Representative job to their careers page.
In this role, you would process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for the company’s Safety Specialists. You would also make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit.
Applicants should have experience working in an automated contact center; a proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience; excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography; and superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
The posted pay rate is $18.71-$29.92 per hour, and the company also offers a competitive benefits package.
Following are excerpts from the Remote Sales Support Representative job posting:
We are seeking an experienced, talented, and motivated Sales Support Representative (Contact Center Setter) with a strong work ethic and an ability to thrive in a rapidly evolving business. This role is approved to be either Remote within the United States or Hybrid for associate in Nashville, TN, in accordance with company policy.
We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today!
Pre-Requisites:
- All team members work one weekend per month in rotation.
- Experience working in a modern contact center is a must with an emphasis on consultative sales or lead-generation.
Responsibilities:
- Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.
- Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
- Ensure quality assurance throughout the lead-setting process.
- Ability to collaborate with others and understand geography and lead-setting skills.
Qualifications:
- Experience working in an automated contact center is must.
- Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
- Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
- Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
- Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
- Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
- Ability to multi-task across multiple software platforms during your workday.
Compensation & Benefits
At Safe Step Walk-In Tub Company, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.
Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range: $18.71 – $29.92
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Sales Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
