by Rat Race Rebellion October 12, 2026
About Octus
Octus has been a pivotal player in the realm of credit intelligence, data, and analytics since its inception in 2013. Catering to professionals in hedge funds, investment banking, management consulting, and law firms, Octus empowers clients to make informed decisions in the dynamic credit markets. The company is renowned for its commitment to innovation and excellence, driven by core values such as being action-oriented and having a customer-first mindset. Octus offers a collaborative work environment that encourages growth and development.
Octus offers a full-time, remote opportunity for the Senior Client Support Specialist role, providing flexibility and the chance to work with a global team. The position requires a commitment to delivering exceptional client experiences and supporting the Sky Road Product Suite.
What Your Day Will Look Like
The Senior Client Support Specialist will focus on supporting client trade workflows and templates, onboarding new clients, and maintaining application layout consistency. This role involves collaborating with the development and project management teams to ensure seamless client onboarding and issue resolution. The specialist will document and enhance support processes, ensuring a smooth client experience.
Responsibilities & Expectations
- Support Clients: Assist with trade workflows
- Onboard Clients: Manage new client onboarding
- Maintain Layout: Ensure application consistency
- Document Processes: Record workflows and templates
- Collaborate Teams: Work with development and PMs
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Financial Knowledge: Understanding of financial products
- Excel Skills: Proficient in data analysis
- Team Collaboration: Experience in team settings
- Trade Systems: Familiarity with management systems
Compensation & Benefits
The compensation for this role is $110,000 – $125,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Client Support,” “Trade Workflows,” and “Application Layout” appear in your past experience if applicable.
- Highlight any specific experience you have with Trade and Order Management systems.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.