by Rat Race Rebellion October 1, 2026
About April
April is a pioneering tax platform that integrates tax intelligence into existing financial systems, providing users with real-time insights into their tax liabilities and planning needs. Founded to simplify complex tax processes, April leverages AI technology to deliver accurate and timely tax solutions. Its API-first infrastructure allows seamless data integration, making tax management more efficient and accessible.
This role is a full-time, seasonal position based in the U.S., running from December/January through April 30, 2027. It offers the flexibility of remote work, allowing candidates to manage their schedules within a fast-paced environment.
What Your Day Will Look Like
As a Tax Concierge Specialist, daily tasks include supporting Pro customers via chat, assisting with tax-related inquiries, and guiding clients through the tax filing process. Responsibilities also involve conducting customer outreach as deadlines approach, resolving issues, and providing status updates. The role requires collaboration with team members to enhance customer experience and improve service processes.
Responsibilities & Expectations
- Support Customers: Assist via chat and calls
- Resolve Issues: Follow up and inform clients
- Conduct Outreach: Contact clients near deadlines
- Escalate Problems: Route issues as needed
- Share Feedback: Improve product and processes
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Customer Service: 3+ years experience
- Technical Skills: CRM and digital tools
- Tax Knowledge: Familiarity with tax forms
- Problem Solving: Quick learning and adaptability
Compensation & Benefits
The compensation for this role is $30.00 – $33.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Service,” “Tax Support,” and “CRM Systems” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk, Salesforce, or Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.