by Rat Race Rebellion October 8, 2026
About Hone
Hone is a trailblazing online medical clinic dedicated to transforming healthcare and enhancing longevity through cutting-edge scientific advancements. Focused on empowering individuals to take control of their health, Hone operates with a strong set of brand values, including fighting for the customer, executing ruthlessly, and communicating candidly and kindly. As a remote-first employer since its inception, Hone has embraced a virtual work environment, ensuring flexibility and accessibility for its team members.
What Your Day Will Look Like
As a Patient Advocate, your day will involve guiding patients through their care journey, ensuring empathetic and efficient interactions. Utilizing tools like Zendesk, you’ll address inquiries, resolve issues, and collaborate with teams to maintain seamless care continuity. Documenting updates in the EMR and suggesting process improvements will also be part of your role.
Responsibilities & Expectations
- Respond to Inquiries: Handle emails, chats, and SMS
- Resolve Issues: Manage orders and medication refills
- Escalate Cases: Document updates in EMR
- Collaborate Across Teams: Work with Clinical Ops and Labs
- Identify Trends: Suggest process improvements
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Multitasking Skills: Strong time management abilities
- Problem Solving: Creative and results-driven mindset
- Adaptability: Comfortable with new tools and systems
- Healthcare Experience: Preferably in telehealth or support
Compensation & Benefits
The compensation for this role is $42,000 – $50,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Patient Advocate,” “Telemedicine,” and “Zendesk” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.