by Rat Race Rebellion July 31, 2026
About Tern Travel
Tern Travel is a venture-backed software company dedicated to revolutionizing the travel agency industry, which is valued at $127 billion. The company focuses on empowering small business entrepreneurs, who make up 98% of the industry, by providing them with the necessary technological tools to enhance their operations. Tern’s platform enables travel advisors to operate more efficiently and profitably, while also promoting sustainable travel practices.
The Support Specialist role is full-time and fully remote, allowing candidates to work from anywhere in the United States. The position offers flexible working conditions, making it ideal for individuals who thrive in dynamic environments and are comfortable adapting to changing priorities.
What Your Day Will Look Like
As a Support Specialist, daily tasks include providing top-tier customer support through chat, email, and occasional one-on-one virtual sessions. Responsibilities also include troubleshooting technical issues, becoming an expert on Tern’s platform, and collaborating with the product and engineering teams to improve the user experience. The role is mostly non-phone, with customer support handled primarily through written communication and only occasional live 1:1 meetings (typically via Zoom or similar video conferencing tools).
Responsibilities & Expectations
- Provide Support: Assist travel advisors via chat and email
- Troubleshoot Issues: Diagnose and resolve technical problems
- Collaborate Closely: Work with product and engineering teams
- Create Documentation: Develop support resources for users
- Leverage AI: Enhance support processes with AI tools
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Technical Curiosity: Familiarity with APIs and AI
- Customer Obsession: Prioritize user satisfaction
- Adaptability: Thrive in fast-paced environments
- Platform Mastery: Learn and use Tern’s tools
Compensation & Benefits
The compensation for this role is $65,000 – $85,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Technical Troubleshooting,” and “AI Tools” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom, Notion, Slack.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.