by Chris Durst Mar. 23, 2020
The folks at Sutherland reached out and asked us to let our RRRebels know about two IMMEDIATE NEED limited-term opportunities with their company:
- Customer Care Support – 2 to 3 Month Contract
- Technical Support Representative – 2 to 3 Month Contract
There are no geographical limitations noted in the job posting, nor are there details about pay and hours. (The Tech Support Rep listing does mention “full-time.”)
Here’s what the company has to say about these opportunities:
Work-at-Home – Customer Care Support – 2 to 3 Month Contract
Some people know exactly how to make others feel special. They pay attention, listen carefully, and remember important details. These people have an eye for beauty – in others, in moments, in life. Maybe they have a calming presence or a no-nonsense manner or a peaceful approach or maybe they’re just great at keeping cool in a difficult situation. No matter what their unique perspective is, they’re the type of person you turn to when you have a question, need advice, or want guidance on the path forward. We’re looking for these special people to help us support an award-winning client.
You:
- Have a passion for others. You are invested in delivering outstanding customer service in each and every interaction.
- Multi-task with the best of them. You think nothing of juggling multiple conversations, tasks, or priorities.
- Own the story. Once you start something, you’re not satisfied until you’ve seen it through to completion. It’s important to you to be able to sign your name to everything you do.
- Fearlessly jump right in. Nothing intimidates you; no one gets under your skin. You have a knack for keeping your head when those around you back down.
We:
- Give you the chance to work from the comfort of your own home. No commute, no business professional wardrobe, no terrible office coffee. Your home and all its perks.
- Are the springboard to a great career. There are so many amazing opportunities at Sutherland.
We want people who can create the extraordinary – people who are passionate about inspiring the types of experiences that others never forget. Can you touch hearts and brighten days? Do you have what it takes to build loyalty and turn customers into fans for life? Are you ready to join one of the world’s most powerful brands and share your passion, creativity, and dedication?
Qualifications – Our most successful candidates have:
- High School diploma or equivalent
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Direct client contacts technical support experience
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, showcased using several applications
- Experience working with CRM applications (preferred)
- Ability to be goals oriented
- Strong communication skills and ability to express ideas clearly
- To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space, Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
CLICK HERE to learn more and to apply for these Customer Service Rep roles.
Work-at-Home – Technical Support Representative – 2 to 3 Month Contract
Overview:
Are you an overachiever? Are you one of those people that is just good at everything you do?
We’re looking for that jack-of-all-trades person – natural at customer service, not afraid of asking for and making the sale, and can help anyone with their technical issue.
Oh, and do you want to work from home while being that awesome?
Sutherland’s Work-At-Home division is currently hiring for customer-focused individuals just like you! These full-time positions are 100% work-from-home and are only available to residents of the contiguous United States.
Listen to a call sample and see if this is the right role for you. This is a real call, but personal information has been removed. http://sutherlandglobal.adobeconnect.com/ptp578gk3wms/
Responsibilities:
As a Tech Support Representative, you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants.
Here’s what is expected from all of our consultants:
- Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
- Educate customers about a product or service they currently have
- Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
- Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
- Verify customer account information and update necessary information, as needed
- Access the company databases and provide instructions to customers to determine the root cause of their problem
- Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
- Ensure customer needs are met with follow-up calls and communications
- Handle multiple tasks simultaneously while creating an exceptional caller experience
- Driven for success and comfortable working independently
- Attend job-related training, refresher training, updates, and cross training
- Participate in team meetings and individual team meetings
- Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business
Training and Nesting Details
Training for this program is critical and 100% mandatory. Training consists of classroom instruction self-paced learning each day. Following Training, you participate in Nesting where you take live calls in a supportive environment. Training and Nesting is scheduled for five days a week..
Qualifications – Our most successful candidates have:
- High School diploma or equivalent
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Direct client contacts technical support experience
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, showcased using several applications
- Experience working with CRM applications (preferred)
- Ability to be goals oriented
- Strong communication skills and ability to express ideas clearly
- To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
CLICK HERE to learn more and apply for these Tech Support Rep roles. For more jobs like these, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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