by Rat Race Rebellion October 14, 2026
About U-Haul
Since its founding in 1945, U-Haul has been a cornerstone in the moving and storage industry, providing essential services for do-it-yourself movers across the United States and Canada. The company was created by L.S. “Sam” Shoen and Anna Mary Carty Shoen, who identified a post-war need for accessible moving equipment. Their innovative approach led to the creation of an industry, transforming the way people relocate.
As a Part-Time, remote position, the e-Live Verification Phone Agent role offers flexibility with varied shifts, including weekends and holidays. Candidates must commit to a consistent schedule for the first six months, ensuring availability for priority shifts based on Arizona time.
What Your Day Will Look Like
In this phone-focused customer service role, agents will review customer information and documents, verify identities, and handle rental eligibility. Tasks include managing inbound and outbound calls, engaging in customer chats, and conducting verification sessions. Agents must navigate multiple systems, identify potential fraud, and document interactions while maintaining high service standards.
Responsibilities & Expectations
- Review Information: Examine customer data and documents
- Verify Identity: Confirm rental eligibility
- Handle Calls: Manage inbound and outbound communications
- Support Customers: Assist via phone, chat, and tools
- Document Interactions: Record verification outcomes
Relevant Experience & Skills Required
- Education Requirements: 1+ year customer service
- Communication Skills: Strong verbal and written abilities
- System Navigation: Efficiently use multiple platforms
- Attention to Detail: Identify potential fraud
- Reliability: Consistent attendance and punctuality
Compensation & Benefits
The compensation for this role is $16.00 – $19.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “customer service,” “verification,” and “multitasking” appear in your past experience if applicable.
- Highlight any specific experience you have with U-Haul’s systems.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.