by Chris Durst Aug. 3, 2020
OmniSYS, a technology company with 25+ years of experience working with pharmacies, payers, providers and pharmaceutical manufacturers, is seeking work from home Customer Support Reps.
The company receives good reviews from current and past employees, scoring 3.6 out of 5 stars on Glassdoor and 3.3 out of 5 stars on Indeed.
Pay is not included in their job post.
Here’s what the company has to say about this opportunity:
“Successful candidates will join our 24/7/365 – Call Center. Responsibilities include, inbound and outbound calls to patients, physicians and customers as well as data entry. Must possess strong verbal and written communication skills to effectively identify customer needs in complex situations and determine potential solutions. All employees must maintain confidentiality and adhere to HIPAA regulations.
This position reports to the Call Center Manager.
- Customer service
- Analyze transaction rejections
- Handle 100+ support calls per day
- Documentation review
- Communicate issues with management and account teams
- Excellent communication skills, both verbal and written
- Ability to telephonically assess the needs of individuals
- Advanced customer service, communication, and interpersonal skills with all levels of contacts including but not limited to patients, providers, customers, and internal staff
- Ability to handle difficult situations with diplomacy and tact
- Ability to multi-task and manage tasks accordingly
- Flexible and adaptive to a changing environment
- Excellent computer skills, typing, Word, Excel – Ability to learn new information systems and software
- Other skills needed include: critical thinking, creative problem solving, proficient organization and planning
- Positive team player
- Prior call center experience
- Geriatric, diabetic, and Medicare Part B experience preferred
- Knowledge of applicable state, federal, and third-party regulations and standards preferred”
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